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SYMPLED2020 Canberra November 17, 2020

ISEAA and StudyCanberra hosted 60 participants in international educations first face to face event since the COVID-19 shutdown. Speakers from government, agencies, providers and industry are all looking for the safe return of international students.


Siom Costain from Go-Study - the great MC for the event also had the open session on issues.

Welcome to Canberra, ACT

By Study Canberra Kareena Arthy, Deputy Director-General, Economic Development,

Chief Minister, Treasury and Economic Development

ACT Government


Reopening Australia for International Students

By Brett Blacker CEO IEAA, By Phil Honeywood CEO IEAA

Reopening Australia for international education is vital - agents, providers, support services and regulators are central to this. Brett Blacker and Phil Honeywood will look at ways to recover and rebuild the international education industry.


Department of Home Affairs Q&A

By Erin Taylor Student & Graduate Visas, Department of Home Affairs

DHA takes Q&A and looks at the current statistics of visa grants onshore and offshore


Northern Territory - The first pilot group of international students

By Rachael Shanahan Director StudyNT

The Northern Territory is hosting the first group of international students coming to Darwin on November 30- hear what needs to happen from Director of StudyNT Rachael Shanahan


International Student Mobility and Pilots

By David Atkins Assistant Secretary, International Frameworks Branch DESE

Update from the DESE on the work to start international student pilots and the view international education and student mobility going forward, including on how regulation has adapted to the current situation.



What in the world is happening in international education

By Rod HearpsVice President Asia-Pacific ICEF

An overview of what other countries are doing to open pathways for international students. Rod will also update us on the ICEF/International Student Barometer on education agents results released in November. at the Berlin Workshop.


Agent Portals – StudyLink

By Simon Tracy Manager, Agent Partnerships StudyLink

An update on the most recent developments at StudyLink that enhance the agent experience. This includes the business benefits the portal delivers, Service Excellence awards, API’s and new products announcements. This presentation will be important for all agents who use StudyLink.


Education Agent Certification

By Patrick Pheasant, CEO NEAS By Robert Parsonson EO ISEAA

NEAS has released its QA framework on education and will explain the value to agents and providers.

ISEAA has made a proposal to the government to look at the certification of education agents to bring them from 'unlawful' to 'lawful' regarding migration assistance as it pertains to student visas only.


The student voice in COVID in-Person

By Diana Olmos International Student Community Organiser Sydney Alliance

Diana will be sharing the unprecedented level of cooperation from the Australian Civil society to support international students during COVID19. She will be sharing about the experiences of students, lessons learnt and potential solutions to improve the experience of international students in Australia.


The Immigration dilemma for students

By Michal Sestak, By Melanie Macfarlane

There is a need to present the realistic picture to students and other visa holders on the pathways to further stay. Migration agents Michal and Melanie look at the post-Covid landscape of the impact of the drop in immigration has on our economy and the importance of migration and students to Australia.



Your say - open discussion on recruitment and mobility

By Simon Costain General Manager of Go Study Australia

An open forum moderated by Simon Costain with in-person and online participation

Thoughts on the models proposed for opening Australia to international student mobility.

Issues with the provider/agent relationship during COVID - how can agents and providers assist each other.

Government responses to industry distress



The education agent business model – ISEAA

By Mark Lucas iAE Global, Chair ISEAA



Let's Talk! Get together with agents, government, providers, and industry

SYMPLED2020 Thanks its sponsors - we could not do it without you!

Platinum Sponsor - StudyCanberra

Gold Sponsors - ICEF, StudyNT

Silver Sponsors - StudyLink, Pier (IES), Flywire, 2Stay, ETS TOEFL

Look out for SYMPLED2021

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